Race Sabal Jimenez
Customer Service, Technical Support & VA
About Me
From a young age, I’ve always had a sense of motivation and passion driving me forward. Whether it’s exploring unique opportunities, learning additional skills, or meeting new people, I bring these values to every experience throughout my life on a personal and professional level. To learn more about me, keep exploring my site or reach out directly.
Academics
Learning and Living
June 2010 - November 2013
I spent 3 years studying Information Technology, primarily for programming and web development. In those years I also spent time learning about graphic design, photoshop, visual arts and database.
BSIT - Cor Jesu College
Professional Experience
Background & Expertise
June 2019 - October 2019
Technical Support - Comcast/Xfinity
For a few months I was able to experience what it was like to be a customer service representative for one of the most challenging and complex service provider in the U.S. and in these months I was able to learn new exciting things.
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Being technical support for one of the largest cable companies was both frightening and exhilarating. Answering customer inquiries and troubleshooting service issues proved to be rewarding every time I was able to get resolve customer issues.
November 2019Â - October 2020
Subject Matter Expert/Supervisor -Comcast/Xfinity
I was promoted to supervisor to oversee and manage a team of 15 agents. Every day I would make sure every agent was present and well attended for. Give them proper coaching, call listening, team huddles and make sure they're all well and healthy.
My Skill Set
What I Do
Technical Support
Provide step by step process in resolving customer issues over the phone
Customer Service
Spending years on the phone has taught me how to manage different kinds of people and always find a way to make them happy.
Virtual Assistant
Tech savvy, fast, reliable, very eager to learn and proficient on all kinds of computer softwares
"Do not go where the path may lead. Instead, go where there is no path and leave a trail"
Ralph Waldo Emerson
